Help Center

Frequently Asked Questions

How do I book a retreat?

Browse our retreats, select your preferred dates and room, and proceed to checkout. You'll receive a confirmation email once your booking is complete.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard), mada debit cards, and bank transfers through our secure payment gateway.

Can I cancel my booking?

Cancellation policies vary by center. Check the specific retreat's cancellation policy before booking. You can manage your bookings from your dashboard.

How do I contact a wellness center?

Each center's profile page includes their contact information. You can also send inquiries through our messaging system after logging in.

Is my payment secure?

Yes. All payments are processed through our PCI-compliant payment gateway. We never store your full card details on our servers.

How do I leave a review?

After completing your retreat, you'll receive an invitation to leave a review. You can also submit reviews from your booking history in the dashboard.

I'm a wellness center owner. How do I list my center?

Register as a center owner, complete your center profile, and submit it for verification. Our team will review and approve your listing within 2-3 business days.

Still Need Help?

Contact our support team at support@wellnest.com or call +966 11 000 0000.